Get all the answers to questions you might have with our FAQ.

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Zoo SP:
Av. Miguel Estefno, 4241, Água Funda
São Paulo – SP – CEP 04301-905

Safari SP:
Av. do Cursino, 6338 – Vila Moraes
São Paulo – SP, 04195-020

Botanical Garden SP:
Av. Miguel Estefno, 3031, Água Funda
São Paulo – SP – CEP 04301-902

You can buy your tickets at the box offices right by the parks’ entrances or online. For Zoo SP, please access www.zoologico.com.br to save time and get your tickets in advance.

Here are the box office opening hours:

  • Zoo SP: 9 AM – 4 PM every day of the week.
  • Safari SP: 10 AM – 4 PM Thursday to Sunday.
  • Botanical Garden SP: 9 AM – 4 PM Tuesday to Sunday.

Absolutely! But you can only get the combo bus ticket + Zoo ticket here. No separate tickets are sold. You can also get them at our website: www.zoologico.com.br.

Please click here to see all information on ticket prices.

We take many payment options.

Exemption Policy

  • Kids under 4 years and 11 months old showing official identification;
  • São Paulo’s public schools’ students and teachers, during weekdays, with previously scheduled visits through [email protected]
    *The ticket exemption policy covers the cost to enter the Zoo and/or Botanical Garden and does not apply to any paid activities within the parks, nor any bundles sold by Reserva Paulista.
  • People with disabilities with one of the following documents:
    (i) Record on the Continuous Cash Benefit (BPC);
    (ii) Signed doctor’s note indicating long-term or permanent disability;
    (iii) Public Transport card that indicates disability and/or
    (iv) Documents attesting care at rehabilitation centers or specialized units;
    **According to Brazilian law, a person with a disability is that who has a long-term impediment, being physical, mental, intellectual, or sensory, which does not grant them equal conditions as other members of society and prevents their full and effective interaction with their surroundings.
  • Researchers working in the area that have previously checked in and scheduled their visits.

Half-price Ticket Policy

  • Kids between 5-14 years old, with official ID.
  • Senior citizens, 60 or 60+ years old, with official ID.
  • Students with current student ID — Carteira de Identificação Estudantil – CIE, according to Decree 8.537/15 and Law Lei 12.933/15.
  • The CIE is issued by:
    (i) Associação Nacional de Pós-Graduandos (ANPG),
    (ii) União Nacional dos Estudantes (UNE),
    (iii) União Brasileira dos Estudantes Secundaristas (Ubes),
    (iv) by city and state institutions connect to those,
    (v) by Student Body Centers (DCEs) and
    (vi) by Academic Centers, to be renewed yearly, according to the national model made available by the Instituto Nacional de Tecnologia da Informação (ITI), with its digital certificate, and not displaying more than 50% of local characteristics. The student ID must show: (i) the student’s full name and date of birth, (ii) a recent photograph, (iii) the school or university name, (iv) the student’s current grade, and (v) the expiration date that should be March 31st of the following year.
    ***By the decision of the Brazilian Supreme Court on ADI 5108, student IDs issued by the student’s school or university will be temporarily accepted as long as accompanied by a paid tuition invoice and/or other current document that proves enrollment.
  • Young adults between 15-29 with the Identidade Jovem – ID Jovem, according to law nº 12.933/2013.
  • All public school faculty from São Paulo, with ID from the Education Ministry or paystub proving employment
  • Retired citizens with proof of retirement
  • Disability guest’s companions

We’re open every single day, 9 AM – 5 PM. Our box office closes at 4 PM.

– At the box office: Cash, debit and credit cards. Payment can be via credit card, in up to six installments, with a minimum installment of R$ 50

– Online: Credit cards and PIX accepted.

Yep! Don’t get lost: download our map here.

You have 30 days to use the ticket once you buy it at www.zoologico.com.br.

If you’re bringing your whole troop (16+ people), contact us at: [email protected]

According to Brazilian law, guests are allowed to request a refund within 7 (seven) days from the purchase date, considering the ticket was bought online, via the site or the app. To submit a refund request, please email us at [email protected]. We ask for your patience and for up to 15 working days to have the refund processed.

You have 30 days to use the ticket once you buy it at the box office.

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